Terms and Conditions 09win – Complete Platform Usage Guide

In these Terms and Conditions, the following words and expressions have the meanings set out below unless the context requires otherwise:

• "09win" or "Platform" refers to the website, mobile app, and all services provided under the 09win brand via the domain https://09win.vu.
• "Member" or "User" refers to any individual who has registered and holds an active account on the 09win platform.
• "Account" refers to the personal account registered by a Member to access 09win services.
• "Account Balance" refers to the total funds available in a Member's account for use in betting activities or withdrawal.
• "Bonus" refers to any credit, promotional offer, or additional benefit granted by 09win to Members subject to specified terms and conditions.
• "Wagering Requirements" refers to the number of times a bonus amount must be wagered before a withdrawal is permitted.
• "KYC" (Know Your Customer) refers to the identity verification process required before your first withdrawal is processed.

To register and use 09win services, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years old at the time of registration and during use of the platform.
• Not be subject to any legal restriction that prohibits the use of online betting services.
• Registering as a private individual and not on behalf of a third party, company, or other entity.
• Not have been previously restricted, suspended, or removed from the 09win platform without official reinstatement.
• Providing truthful, accurate, and complete information during registration and throughout any account verification process.

09win reserves the right to request proof of age and identity at any time. Failure to provide the requested documents within the specified timeframe may result in temporary suspension or account closure.

Each Member is only permitted to hold one account on the 09win platform. Opening multiple accounts by the same individual — whether using different names, phone numbers, email addresses, or payment methods — is strictly prohibited and may result in the closure of all associated accounts and forfeiture of any existing balances.

During registration, you are required to accurately provide the following information:

• Full name as stated on your identity card or passport
• An active mobile number registered in your name
• A valid and accessible email address
• Exact date of birth
• A strong and unique password for your 09win account

Information provided during registration will be used for identity verification, payment processing, and official communications from 09win. You are responsible for ensuring your account information remains current and accurate.

09win supports a wide range of popular payment methods in Malaysia, including DuitNow QR, FPX, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, Boost, and GrabPay. All transactions are processed through integrated payment channels with 256-bit SSL encryption to keep your funds secure.

Deposit Policy:

• The minimum deposit is RM10 for most payment methods.
• All deposits are processed and credited to your account within minutes.
• 09win does not charge any processing fees for deposits.
• Deposit funds must come from an account or payment method registered in the Member's own name.

Withdrawal Policy:

• The minimum withdrawal amount is RM30 per transaction.
• Members must complete the KYC verification process before their first withdrawal is approved.
• Withdrawal requests submitted before 11 PM are processed on the same day within 15 to 30 minutes.
• Withdrawals will only be credited to a bank account or e-wallet registered in the member's name.
• 09win reserves the right to request additional documents for withdrawals exceeding certain limits as a standard security measure.

09win offers a variety of bonuses and promotions to both new and existing members from time to time. All promotional offers are subject to specific terms that will be clearly stated in each respective offer.

• The welcome bonus is only available to new members making their first deposit and may only be claimed once.
• Each bonus has a wagering requirement that must be met before any winnings derived from that bonus can be withdrawn.
• Wagering requirements will be clearly stated in each promotion's terms — no hidden conditions.
• Bonuses are non-transferable, cannot be directly converted to cash, and may not be used to fulfil other promotional requirements unless stated otherwise.
• 09win reserves the right to void any bonus if there are signs of abuse or attempts to manipulate the promotions system.
• Promotions have a stated validity period. Unused bonuses will expire automatically once the validity period ends.

All games available on the 09win platform — including video slots, live casino, fish shooting, sports betting, and e-sports — are operated in accordance with the game rules set by their respective game providers. Members are responsible for understanding the rules of each game before participating.

• All game outcomes are final and cannot be disputed unless there is clear evidence of a technical failure.
• In the event of a technical disruption during gameplay, 09win reserves the right to cancel the affected round and refund the relevant wager.
• Sports betting is subject to additional rules regarding match cancellations, postponed events, and undetermined outcomes.
• 09win reserves the right to limit or adjust betting odds at any time without prior notice.
• The use of any automation software, bots, or assistive tools that provide an unfair advantage in games is strictly prohibited.

09win takes member data security and privacy very seriously. All personal and financial information shared with our platform is protected in accordance with the 09win Privacy Policy, accessible via the link below.

• All data is transmitted over a secure 256-bit SSL encrypted connection.
• Members' personal information will not be sold, rented, or shared with third parties without the member's consent, except as required by law.
• 09win uses a two-factor authentication (2FA) system that members can enable for an added layer of security.
• Any unauthorized access attempts to your account must be reported to the 09win support team immediately.

For more information on how we collect, use, and protect your data, please refer to Privacy Policy our complete.

The following activities are strictly prohibited on the 09win platform and may result in permanent account suspension or closure, along with forfeiture of all balances and winnings:

• Identity fraud: Registering using false information or assuming another person's identity.
• Multiple accounts: Opening more than one account to claim bonuses multiple times or to circumvent established limits.
• Money laundering: Using the 09win platform as a channel to transfer or conceal illicit funds.
• Game manipulation: Using bot software, automation scripts, or any technical method that provides an unfair advantage.
• Bonus abuse: Exploiting loopholes in the promotions system to obtain bonuses unlawfully or repeatedly.
• Market manipulation: Any attempt to manipulate sports betting odds or outcomes through unauthorized means.
• Technical disruptions: Exploiting any bugs or technical failures on the platform to gain unauthorized advantages.

Members may close their account at any time by contacting the 09win support team. All valid balances will be returned once the verification process is complete.

09win reserves the right to suspend or close any member's account without prior notice under the following circumstances:

• Violating any provision of these Terms and Conditions.
• Engaging in any prohibited activity as specified in Section 8.
• Failure to submit identity verification documents within the requested timeframe.
• There is evidence or reasonable suspicion of fraud or illegal activity.
• Upon request by the relevant legal authorities.

If your account is closed due to a violation, 09win reserves the right to withhold any balance associated with the offending activity while an investigation is conducted.

09win provides its online betting platform on an "as-is" basis. While we make every effort to ensure uninterrupted service, we cannot guarantee that the platform will be entirely free from technical failures, disruptions, or errors.

• 09win is not liable for any losses resulting from internet service disruptions, device failures, or technical issues beyond our control.
• Wagering is a risky activity. Members are solely responsible for their wagering decisions, and any losses incurred are at their own risk.
• 09win is not liable for any indirect, incidental, or consequential losses arising from the use of our platform.
• 09win's maximum total liability to any member under any circumstances shall not exceed the net deposit amount made by that member in the 30 days preceding the claim.

09win is committed to responsible gaming and provides a range of self-control tools to help members manage their wagering activity wisely:

• Deposit limit: Set daily, weekly, or monthly deposit limits directly from your account panel.
• Betting limit: Set a maximum betting amount per gaming session.
• Loss limit: Set a maximum loss limit to protect your account balance.
• Break duration: Take a temporary break from the platform for 24 hours, 7 days, or 30 days.
• Self-exclusion: Temporarily or permanently close your account if needed.

If you or someone you know shows signs of problem gambling, please contact our support team or visit the Responsible Gaming for further support information.

09win reserves the right to modify, add, or remove any part of these Terms and Conditions at any time without prior notice. Amendments take effect immediately upon publication on the platform. Continued use of 09win after such amendments constitutes acceptance of the updated terms.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms and Conditions shall first be resolved through good-faith negotiation before being referred to any appropriate dispute resolution forum.

If any provision in these Terms and Conditions is found to be invalid or unenforceable, that provision shall be deemed severable from the rest of the document and shall not affect the validity of the remaining provisions, which continue in full force and effect.

If you have any questions regarding these Terms and Conditions, please contact the 09win support team via live chat, available 24 hours a day, 7 days a week.